JWD Heating & Plumbing

Emergency Fees

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Emergency fees and services

Emergency Fees

Here at JWD we understand that having an operational heating and plumbing system in your residences is vital at all times throughout the year, and emergencies relating to the breakdown of this system can be stressful and upsetting for many. This is why we are available 24/7, 365 days a year for emergencies relating to your heating and plumbing, including emergency boiler breakdowns.

Our Gas Safe Registration allows our customers to feel comfortable and confident in the work we carry out regarding any emergencies they may have with their heating system. In an emergency our agents will assess the resolve the issue to the best of our ability, ensuring your property remains safe for all those residing there. If there are any additional parts that need to be order to suitable resolve the issue, this can be done at this time and our agents will book in a suitable time to come and fit these parts, ensuring your safety is kept front of mind at all times.

  • Boiler Breakdowns
  • Gas Emergencies
  • Carbon Monoxide Emergencies
  • Set prices for ‘Out-Of-Hours’ call outs

We are always on hand for both home and business emergencies, and an be with you ASAP in times of emergency.

Once you have noticed a plumbing emergency in your residence, be sure to call us immediately where we will be able to correctly advise you on your next best step to minimise the potential damage before we are able to get to.

If you have noticed a leak or burst pipe the first think to do will be to locate you mains stopcock and shut off your water supply. Keep turning the stopcock clockwise until you are unable to so any further. This will stop any further water from getting into your plumbing system, however, water that is already in the system will still leak out. For example, if you notice any leaks from radiators or heating pipes, this water could keep flowing until the whole system is completely empty.

If you smell gas or suspect a gas leak it is important to shut off your Gas Supply by the emergency control valve at the meter. Make sure all naked flames have been extinguished and do not smoke or light any matches. Following this, it is important to open all doors and window or vacate the property immediately, depending on the severity, and then call us immediately to resolve the issue.

Please do not turn on the gas supply again until A Gas Safe Registered Engineer (like our agents at JWD) have given the all clear.

If you have regular checks and services on your property appliances, your carbon monoxide reader should be functioning and so in an emergency will start beeping. If you hear this it is important to act quickly to minimise the impact of the leak. The first thing to check is whether any residents are experiencing symptoms of Carbon Monoxide poisoning – Confusion, Dizziness, Headache, Nausea or Vomiting. If so, phone the emergency services  and notify them that someone has symptoms of Carbon Monoxide poisoning.

After this it is important that you and all other residents vacate the premises and do no re-enter until the Emergency services have seen to you and your property has been given the all clear.

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